Privacy Policy

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when making a booking, contacting us, or using our services. This includes:

• Your name, contact details (email, phone), address, and payment information.
• Any preferences or special requests you share with us.
• If you participate in our offline poker room, we may collect your name and room number for access management, but no financial information related to poker is collected.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information. This includes your IP address, browser type, device information, pages visited, and time spent on the site. We use cookies and similar technologies to enhance your experience and analyse site traffic. Cookie usage is detailed in our Cookie Policy.

Information from Third Parties

We may receive personal information from third-party booking platforms or travel agents when you make a reservation through them. This information is used to fulfil your booking and provide services. We treat all received information in accordance with this policy.

How We Use Your Information

Primary Uses

We use your personal information to provide and improve our services, manage bookings, and communicate with you. Specifically, we use it for:

• Processing reservations and payments.
• Responding to enquiries and requests.
• Sending booking confirmations and important updates.
• Personalising your stay based on preferences.
• Improving our website and services.
• Complying with legal obligations.

Marketing Communications

With your consent, we may send you promotional emails about special offers or news. You can opt out at any time by using the unsubscribe link in the email or contacting us. We do not sell or rent your personal information to third parties for marketing purposes.

How We Protect Your Information

Security Measures

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. These steps include:

• Using secure servers and encryption for data transmission.
• Restricting access to personal information to authorised staff who need it to perform their duties.
• Regularly reviewing our security practices and updating them as needed.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Booking records are typically kept for a period required by tax and business regulations. After that period, information is securely deleted or anonymised.

Cookies and Tracking

Cookie Usage

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We use essential cookies for site functionality and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. To make a request, contact us at [email protected] or +64 7 555 6319. We will respond to your request within a reasonable timeframe as required by law.

Opt-Out and Deletion

You may opt out of marketing communications at any time and request deletion of your personal information where applicable. Deletion requests are subject to legal and business retention requirements. We will inform you if we are unable to delete certain information and the reasons why.

Contact Us

Privacy Contact

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us.

• Email: [email protected]
• Phone: +64 7 555 6319
• Address: 1206 Eruera Street, Rotorua, New Zealand