Phone
Call us directly for immediate assistance or to make a reservation over the phone.
Our front desk is available daily from 7am to 10pm NZST.
Get in Touch
We’d love to hear from you. Whether you’re planning a stay, have a question about our rooms, or want to know more about the lodge, our team is here to help.
Reach us by phone or email, or use the enquiry form below. We aim to respond to all enquiries within one business day.
Contact Details
Send us an email and we’ll respond within one business day.
For reservation enquiries, please include your preferred dates and number of guests.
Address
Find us in the heart of Rotorua, close to the lake and local attractions.
1206 Eruera Street, Rotorua, New Zealand
Send Us a Message
Use the form below to tell us about your stay or ask any questions. We’ll get back to you as soon as possible.
Fields marked with an asterisk (*) are required. We respect your privacy and will only use your details to respond to your enquiry.
Check-in & Check-out
Check-in
From 3:00 PM
If you arrive earlier, we’re happy to store your luggage while you explore Rotorua. Late check-in can be arranged with prior notice.
Check-out
At 11:00 AM
Late check-out may be available upon request, subject to availability.
Finding Us
Pine Haven Hotel is centrally located in Rotorua, making it easy to reach by car or on foot from the city centre.
- From Rotorua Airport: approximately 15 minutes by car. Head north on State Highway 30, then turn right onto Eruera Street.
- From the city centre: we are a short 5-minute walk from the lakefront, just off Fenton Street.
- Parking is available on-site for guests.
1206 Eruera Street, Rotorua, New Zealand